Privacy Policy

Introduction

Sierra Springs Dental ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our dental practice located at 2821 Main Street South #103, Airdrie, AB T4B 3S6 or use our website at https://www.sierraspringsdental.com.

Information We Collect

We may collect the following types of personal information:

• Personal Identification: Name, date of birth, address, phone number, email address
• Health Information: Dental and medical history, treatment records, X-rays, photographs, insurance information
• Financial Information: Insurance details, payment information, billing records
• Website Data: IP address, browser type, pages visited, and cookies for improving your browsing experience

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dental services
• Schedule and manage your appointments
• Process payments and insurance claims
• Communicate with you about treatment plans, appointment reminders, and follow-up care
• Comply with legal obligations including NIHB and CDCP program requirements
• Improve our website and patient experience

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information, including encrypted storage of digital records, secure access controls to physical and electronic files, staff training on privacy and confidentiality obligations, and regular review of our security practices. All personal health information is handled in accordance with the Alberta Health Information Act (HIA) and the Personal Information Protection Act (PIPA).

Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose your information only in the following circumstances:

• To insurance providers for processing claims on your behalf
• To referring dental specialists as part of your treatment plan
• To government programs (NIHB, CDCP) for billing purposes with your consent
• When required by law or a valid legal process
• In emergency situations to protect your health and safety

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable health information.

Your Rights

You have the right to:

• Access your personal and health information held by our practice
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the collection or use of your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta

Children's Privacy

We provide dental care for patients of all ages, including children. For patients under the age of 18, we require consent from a parent or legal guardian before collecting and using personal health information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: